Help Center

Travel Documents

1Q. How do I know if I need a Passport and/or Visa for my travel? What are the required documents and forms?
Passport and Visa requirements can be determined at any time of the day by visiting If the web resources do not answer your questions, please call us at +254 768 850 018 to speak to a live customer service specialist.
2Q. What’s does my flight insurance cover?
Unforeseen sickness, injury, or death of the Insured, a Traveling Companion, Immediate Family Member, or Business Partner. (Certain exclusions apply.) Requires medical documentation from a licensed M.D. Pre-existing medical conditions may be excluded.The Insured’s principal residence being made uninhabitable by fire, flood or similar natural disaster, vandalism, or burglary. The Insured(s) being subpoenaed, required to serve on jury duty, hijacked or quarantined. Being involved in or delayed due to an automobile accident en route to departure. Inclement weather that causes a complete cessation of services for 24 hrs. Strike, resulting in the complete cessation of travel services at the point of departure and/or destination. A Terrorist Incident in a City listed on the Insured’s itinerary within 30 days of the Insured’s scheduled arrival. “City” means an incorporated municipality having defined borders and does not include the high seas, uninhabited areas, or airspace. A delay due to theft of passports or visas specifically required for the Insured’s Trip. Insured or a Traveling Companion being the victim of a Felonious Assault within 10 days prior to his/her departure date.